Services

Our team of Customer Success Leads will help you strategically develop an implementation plan that supports your program’s individual goals and timeline for launching your new virtual learning environment. We will work closely with you and consider an appropriate change management strategy and an implementation plan that will be successful, given the size of your team and your preferred approach to rolling out the platform. We will take into account the unique aspects of your curriculum and help you to populate VidaNovaVLE™ in a way that maximizes the features it offers and meets your needs. Our support for your use of VidaNovaVLE™ does not end with a successful launch. You will benefit from our ongoing support (regular check-in meetings, direct and efficient communication with your Customer Success Lead, consistent communication and collaboration around platform enhancements and brand-new features, and more).

Our Customer Success Leads will provide remote or on-site training to your administrators and faculty. Our goal is to provide your program with one or more super administrators who can become experts in VidaNovaVLE™ and share their knowledge with their colleagues, faculty, and learners in time; of course, we will always be here to support you in any way we can. VidaNovaVLE™ is filled with in-line guidance for just-in-time learning as you familiarize yourself with our curricular delivery modules. You’ll also have access to comprehensive documentation of every aspect of the system, complete with Pro Tips and use cases.

What others might refer to as Account Managers, we refer to as Customer Success Leads, ensuring that their role in supporting you is clear. They will lead the way and ensure that your institution is as successful as possible in transitioning to a new and innovative virtual learning environment. They are dedicated to your success by:

• Working with you to build your customized strategic implementation plan
• Advising on the implementation of your curricular framework,
• Providing training for your super administrators, staff, and faculty, 
• Ensuring the success of your staff, faculty, and learners’ day-to-day use of the platform
• Supporting your preparation for accreditation
• Providing ongoing support through regular check-ins
• And more!

We know what it takes because we have been there. As a team who has worked in various roles in a medical school and in support of diverse health sciences programs, from curricular coordination to education technology trainers, developers, and innovators, we’ve been either in your shoes or have worked closely with others who have. We understand the demands of health sciences and other professional programs in the delivery, mapping, tracking, and reporting requirements of this kind of curriculum. With a combined 60+ years of embedded experience in health sciences education, we’re here to help – to critically and carefully consider your curricular needs and work with you to meet your goals as effectively and efficiently as possible.