A Commitment Worth Reiterating: Our Customer-First Approach

A Commitment Worth Reiterating: Our Customer-First Approach
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In our ongoing dialogue with you—our community, partners, and potential customers—we’ve often highlighted the cornerstone of our ethos at Fenix Alma Solutions Inc.: a steadfast, unwavering Customer-First Approach. While we’ve shared this philosophy before, recent conversations have shown us  just how vital it is to reiterate our commitment, especially in light of the experiences many of you have shared regarding your current vendors. It’s clear that when it comes to  educational technology, particularly in support of  health sciences, the difference between a provider and a partner can profoundly impact both educators and learners alike.

Given this backdrop, we feel it’s crucial to underscore what stands at the very heart of our mission and operations. Our drive isn’t just about developing VidaNovaVLE™ into the market leader for the sake of innovation alone; it’s about ensuring that every interaction, every update, and every feature is rooted in genuinely understanding and addressing your needs. 

What truly sets us apart is our Customer-First Approach. We understand that exceptional software is only part of the equation. The other? Being there for you, every step of the way, with responsive support and a deep commitment to your success.

Our journey with over 30 institutions in the health sciences education sphere, coupled with our team’s collective 60+ years of experience working directly within schools of medicine and faculties of health sciences, has equipped us with unparalleled insights. This isn’t just expertise; it’s empathy in action. We’ve lived your challenges and triumphs, making us uniquely positioned to deliver a VLE that’s not just fit for purpose but revolutionary.

Our motto is We know what it takes because, frankly, we’ve been there. Our collaborative development process, guided by our intimate understanding of the past and vision for the future of health sciences education, ensures VidaNovaVLE™ is always advancing, always evolving. Together, let’s shape the future, supporting our learners and educators with tools that are as dynamic and forward-thinking as they are.

The feedback has been overwhelmingly positive, including heartfelt messages like:

“I just wanted to send a quick email letting you know how much I appreciate all the hard work, time, efforts, and dedication that you have put into this collaboration!! To see my team excited about the functionality of this Learning Management System (LMS) makes my heart smile. We have been so challenged the last couple of years with creating workarounds in our current LMS that the team was losing passion and steam. For us to be having these collaborative conversations now and brainstorming about best practices and what makes sense going forward is absolutely delightful!”

And we’re not stopping there! We’re thrilled to tease that VidaNovaVLE™ 2.0 is set for official release by Summer 2024. With feedback from our Flagship Institutions, we’re confident it will revolutionize the space and, quite literally, knock your socks off!. Get ready to experience an educational platform that not only meets but exceeds the highest expectations.

Join us on this transformative journey. With Fenix Alma Solutions and VidaNovaVLE™, you’re not just adopting a platform; you’re engaging with experts who prioritize your success as our foremost goal. Experience firsthand the difference our customer-first approach makes. 

Ready to see VidaNovaVLE™ in action and explore how it can revolutionize your educational environment? Schedule your demo today at https://fenixalma.com/vidanovavle/.

Your partnership with us extends beyond technology; it’s a commitment to excellence, innovation, and a community focused on elevating health sciences education.

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A fit-for-purpose Competency-Based Virtual Learning Environment built and supported by experts

1.0 available now / 2.0 coming June 2024
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